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Help

Frequently asked questions and answers.

I forgot my password. What should I do?

On the sign-in page, click "Forgot password?" and enter your email address. You will receive a password reset link.

I didn't receive my account confirmation email.

Check your spam/junk folder. If the email is not there either, click "Resend confirmation link" on the confirmation screen. If the problem persists, contact us.

How do I cancel my subscription?

Sign in to the app, go to your profile (in the sidebar), and click "Manage subscription". You can cancel at any time with no fee.

Why can't I start a new conversation?

The Basic plan allows 1 conversation per day and 2 Deep Conversations per week. The Pro plan allows 3 Deep Conversations per week (at most one per day) plus unlimited Quick Conversations. Allowances reset at 00:00 UTC — daily, and weekly on Monday.

What happens to my conversations?

Conversations are encrypted and stored securely. No one on our team reads your messages. You can request deletion of all your data at any time.

This is not a replacement for real therapy?

Correct. Self Aware is an AI tool for support and self-reflection — not a psychiatric or medical service, and not a substitute for psychotherapy. If you are going through a crisis, reach out to a professional or call or text the 988 Suicide & Crisis Lifeline, text HOME to 741741 (Crisis Text Line), or call 911.

Didn't find your answer?

Write to us directly and we will respond within 24 hours.

info@tryselfaware.app